Question & Answers

Elitez For Cleaning Services provides an easy, fast and hassle-free way to find and book vetted home services online. All our staff are experienced ,Vaccinated and professional, we make sure you get the highest quality service at a reasonable price. You can book services with instant confirmation at fixed rates. Some of the home services can be booked for the same day with a notice of just four hours. Elitez For Cleaning Services also offers live customer service every day of the week.

You can easily book our services in 4 simple steps:
  1. Tell us how long you would like the professionals to stay.
  2. Schedule a date and time.
  3. Share your location and contact details.
  4. Confirm the booking! You can pay by cash or online for the services booked .

You will receive an email once we have confirmed your booking, We will also send reminders leading up to your appointment.

You can choose to pay for the service using a credit card online or with cash before or once the task has been completed. If you opt to pay with a credit card, you will only be charged after the service has been carried out. We will also notify you through the email.

Yes.You will have the option to cancel or modify your booking up to 24 hours before the service starts. If you cancel or change your booking less than 24 hours in advance of the booking, then you might have to pay a late cancellation/modification fee.

To provide better value to you, Elitez For Cleaning Services provide many offers and special discounts. You can view the complete list of currently available offers and discounts along with details on how they can be used to book home services at discounted rates on our website .

Once you complete our short online form and share details and requirements, your information will be sent to quotation and project management team.Our team will send u the most reasonable quotation within 24 hours.You may also skip the quote process and book your service directly for select services.

For some complex services such as moving, the Elitez For Cleaning Services  team will call you first to understand your request a bit better (such as the volume of your move, your budget, and your specific requirements).

We provide all kind of cleaning and maintenance service to both residential and commercial sectors.

No. Our service is free to all our customers. Once you have received your personalised quotes, you have the freedom and flexibility to select a service that best suits your needs and purchase the services when you need it.

You will get 2 quotes for each service enquired for.

• For household services such as painting, handyman, and pest control, we recommend that you submit your request 2-5 days in advance.
• For complex services like moving and storage a longer lead time is needed , we recommend that you submit your request 1-2 weeks in advance to make sure our team is available on that date and time.

If you want to keep track of your quotes, just log in and check out “My Quotes” or simply call us and our team will provide u with all necessary details.

• We are a one-stop destination for everything around your home.
• We are local.Our team are part of the communities they serve and our customer care is based in Dubai.
• We advise you to browse our competitors, compare reviews and prices before committing
• We do not sell your data to other companies.
• We strive for a personal touch to ensure you get your quotes on time, and enjoy the level of service you deserve.
• We make sure you get the best service at a best price.
• Our staffs are trained,vaccinated and hard working .

We take our customers feedback and reviews very seriously, all our customers get a feedback check call within 24 to 48 hours after the service is provided .

We collect customer reviews in two ways. Most of our reviews come from online submissions from our customers. Some reviews are gathered through customer satisfaction calls conducted after service has been delivered. We ask customers to rate our staff and service based on their overall satisfaction with service quality, professionalism, and value for money.

Reviews are a way for the Elitez For Cleaning Services user community to learn from the experience of others when selecting our services . In the interest of maintaining a rich, unbiased source of market information, we adhere to the below principles when handling reviews.

1. Authentic, first-hand accounts of a service experience
2. About a service listed on Elitez For Cleaning Services.
3. Submitted by customers who have used our site to request a service
4. Free from profanity and threatening language
5. Elitez For Cleaning Services reserves the right to remove a review at any time if it violates our review policy.

We verify each review personally, so please allow 2-4 days for your review to be posted.

We value your privacy. Your personal contact information will only be used by Elitez For Cleaning Services 

We may contact you from time to time for the following things:

1. To collect a review on the service provided
2. To collect feedback on our services
3. To inform you of new services and promotions available on our site

If you are receiving any unwanted emails from Elitez For Cleaning Services, please email us at [email protected]